Shipping policy
Thank you for shopping with Tervox. We are committed to processing and delivering your orders quickly, securely, and efficiently. Please review this Shipping Policy before placing your order.
1. Order Processing
All orders are processed within 2 business days after successful payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
2. Estimated Delivery
Once your order has been dispatched, estimated delivery is 3–5 business days.
Delivery estimates are provided as guidance only and may occasionally vary due to circumstances beyond our reasonable control, including:
- Courier service delays.
- Severe weather conditions.
- Public holidays.
- High seasonal order volumes.
- Unexpected transport or logistics disruptions.
3. Shipping Confirmation
After your order has been dispatched, you will receive a shipping confirmation email. Where available, this email will include your tracking number together with a tracking link.
4. Delivery Address
Please ensure your delivery address is complete and accurate before placing your order. Tervox is not responsible for delays or unsuccessful deliveries caused by incorrect or incomplete delivery information provided during checkout.
5. Returned Shipments
If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts, or refusal to accept delivery, additional shipping charges may apply before the parcel can be shipped again.
6. Lost or Damaged Parcels
If your parcel is lost during transit or arrives damaged, please contact our Customer Support Team as soon as possible. We will investigate the issue with the courier and arrange an appropriate replacement or refund where applicable.
7. Shipping Restrictions
Some products may not be available for delivery to certain locations because of legal, courier, or logistical restrictions. If we are unable to deliver to your location, we will notify you promptly.
8. Business Information
Store Name: Tervox
Business Address:
172 Pavilion Rd
London SW1X 0AW
United Kingdom
By placing an order with Tervox, you acknowledge that you have read, understood, and accepted this Shipping Policy.